{"id":3173,"date":"2024-12-16T10:10:52","date_gmt":"2024-12-16T07:10:52","guid":{"rendered":"https:\/\/dvu.com.tr\/?p=3173"},"modified":"2025-03-06T09:40:23","modified_gmt":"2025-03-06T06:40:23","slug":"cagri-analizi-ve-kalite-olcumu","status":"publish","type":"post","link":"https:\/\/dvu.com.tr\/en\/cagri-analizi-ve-kalite-olcumu\/","title":{"rendered":"Call Analysis and Quality Measurement"},"content":{"rendered":"<p>\u00c7a\u011fr\u0131 merkezleri, m\u00fc\u015fteri memnuniyetini ve operasyonel verimlili\u011fi sa\u011flamak i\u00e7in kritik bir rol oynuyor. Ancak, ger\u00e7ek anlamda ba\u015far\u0131y\u0131 \u00f6l\u00e7mek ve s\u00fcrekli iyile\u015ftirmeyi sa\u011flamak i\u00e7in do\u011fru ara\u00e7lara ihtiyac\u0131n\u0131z var. \u0130\u015fte bu noktada, <strong>\u201cuc-gadgets\u201d<\/strong> \u00c7a\u011fr\u0131 Analizi ve Kalite \u00d6l\u00e7\u00fcm\u00fc \u00fcr\u00fcn\u00fcm\u00fcz yay\u0131nda!<\/p>\n\n\n\n<p><strong>Key Features:<\/strong><\/p>\n\n\n\n<p>CDR Analyzer:<\/p>\n\n\n\n<p>CDR (Call Detail Record) is a database that contains detailed records of calls over a network. These records are used to track and analyze voice call traffic and the specifics of calls.<\/p>\n\n\n\n<p><strong>Information found in CDR data:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Call date and time<\/li>\n\n\n\n<li>Calling and receiving numbers<\/li>\n\n\n\n<li>Call duration<\/li>\n\n\n\n<li>Call status (whether it was successfully completed or failed)<\/li>\n\n\n\n<li>Codec type used<\/li>\n\n\n\n<li>IP addresses<\/li>\n\n\n\n<li>The party that terminated the call<\/li>\n<\/ul>\n\n\n\n<p>CDR records are typically used for billing, call traffic analysis, quality monitoring, and troubleshooting purposes.<\/p>\n\n\n\n<p>CMR Analyzer:<\/p>\n\n\n\n<p>CMR (Call Management Record) provides data on the quality of calls and allows you to evaluate network performance. CMR is used to track quality issues that occur during calls.<\/p>\n\n\n\n<p><strong>Key information included in CMR:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Packet loss rate<\/li>\n\n\n\n<li>Latency<\/li>\n\n\n\n<li>Jitter<\/li>\n\n\n\n<li>MOS (Mean Opinion Score)<\/li>\n\n\n\n<li>Codec information<\/li>\n<\/ul>\n\n\n\n<p>While CDR provides general call information, CMR focuses on quality and performance metrics.<\/p>\n\n\n\n<p>Python Script:<\/p>\n\n\n\n<p class=\"translation-block\">This module provides a powerful platform with a flexible and user-friendly interface to run Python code. Users can upload their scripts, quickly get the output of the code, and easily observe the results within the application.  \nFor data analysis or automation tasks, you can directly upload Python scripts to <strong>uc-gadgets<\/strong>, execute them, and generate custom reports tailored to your business needs.<\/p>\n\n\n\n<p class=\"translation-block\"><a href=\"https:\/\/uc-gadgets.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Click here<\/a> for details.<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Call centers play a critical role in ensuring customer satisfaction and operational efficiency. However, measuring and measuring success in real terms...<\/p>","protected":false},"author":1,"featured_media":3174,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"categories":[92],"tags":[94,95,98,100,99,97,93,96],"class_list":["post-3173","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uc-gadgets","tag-cagrianalizi","tag-cagrikalitesi","tag-cagrimerkezi","tag-callmanager","tag-isverimliligi","tag-musterideneyimi","tag-ucgadgets","tag-verianalizi"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u00c7a\u011fr\u0131 Analizi ve Kalite \u00d6l\u00e7\u00fcm\u00fc - DVU DANI\u015eMANLIK, YAZILIM VE AR-GE A.\u015e.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/127.0.0.1\/cagri-analizi-ve-kalite-olcumu\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u00c7a\u011fr\u0131 Analizi ve Kalite \u00d6l\u00e7\u00fcm\u00fc - DVU DANI\u015eMANLIK, YAZILIM VE AR-GE A.\u015e.\" \/>\n<meta property=\"og:description\" content=\"\u00c7a\u011fr\u0131 merkezleri, m\u00fc\u015fteri memnuniyetini ve operasyonel verimlili\u011fi sa\u011flamak i\u00e7in kritik bir rol oynuyor. Ancak, ger\u00e7ek anlamda ba\u015far\u0131y\u0131 \u00f6l\u00e7mek ve...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/127.0.0.1\/cagri-analizi-ve-kalite-olcumu\/\" \/>\n<meta property=\"og:site_name\" content=\"DVU DANI\u015eMANLIK, YAZILIM VE AR-GE A.\u015e.\" \/>\n<meta property=\"article:published_time\" content=\"2024-12-16T07:10:52+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-06T06:40:23+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/127.0.0.1\/wp-content\/uploads\/2024\/12\/1782eb63-8abf-43a9-836e-94d595a66f5d.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"512\" \/>\n\t<meta property=\"og:image:height\" content=\"512\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"dvususer\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"dvususer\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/127.0.0.1\\\/cagri-analizi-ve-kalite-olcumu\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/127.0.0.1\\\/cagri-analizi-ve-kalite-olcumu\\\/\"},\"author\":{\"name\":\"dvususer\",\"@id\":\"https:\\\/\\\/dvu.com.tr\\\/#\\\/schema\\\/person\\\/239c5f94085f61de7c38506ba1039455\"},\"headline\":\"\u00c7a\u011fr\u0131 Analizi ve Kalite \u00d6l\u00e7\u00fcm\u00fc\",\"datePublished\":\"2024-12-16T07:10:52+00:00\",\"dateModified\":\"2025-03-06T06:40:23+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/127.0.0.1\\\/cagri-analizi-ve-kalite-olcumu\\\/\"},\"wordCount\":347,\"publisher\":{\"@id\":\"https:\\\/\\\/dvu.com.tr\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/127.0.0.1\\\/cagri-analizi-ve-kalite-olcumu\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/dvu.com.tr\\\/wp-content\\\/uploads\\\/2024\\\/12\\\/1782eb63-8abf-43a9-836e-94d595a66f5d.jpg\",\"keywords\":[\"\u00c7a\u011fr\u0131Analizi\",\"\u00c7a\u011fr\u0131Kalitesi\",\"\u00c7a\u011fr\u0131Merkezi\",\"CallManager\",\"\u0130\u015fVerimlili\u011fi\",\"M\u00fc\u015fteriDeneyimi\",\"UCgadgets\",\"VeriAnalizi\"],\"articleSection\":[\"UC-Gadgets\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/127.0.0.1\\\/cagri-analizi-ve-kalite-olcumu\\\/\",\"url\":\"https:\\\/\\\/127.0.0.1\\\/cagri-analizi-ve-kalite-olcumu\\\/\",\"name\":\"\u00c7a\u011fr\u0131 Analizi ve Kalite \u00d6l\u00e7\u00fcm\u00fc - 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