Call centers play a crucial role in ensuring customer satisfaction and operational efficiency. However, to truly measure success and achieve continuous improvement, you need the right tools. This is where our “uc-gadgets” Call Analysis and Quality Measurement product comes in!
Key Features:
CDR Analyzer:
CDR (Call Detail Record) is a database that contains detailed records of calls over a network. These records are used to track and analyze voice call traffic and the specifics of calls.
Information found in CDR data:
- Call date and time
- Calling and receiving numbers
- Call duration
- Call status (whether it was successfully completed or failed)
- Codec type used
- IP addresses
- The party that terminated the call
CDR records are typically used for billing, call traffic analysis, quality monitoring, and troubleshooting purposes.
CMR Analyzer:
CMR (Call Management Record) provides data on the quality of calls and allows you to evaluate network performance. CMR is used to track quality issues that occur during calls.
Key information included in CMR:
- Packet loss rate
- Latency
- Jitter
- MOS (Mean Opinion Score)
- Codec information
While CDR provides general call information, CMR focuses on quality and performance metrics.
Python Script:
This module provides a powerful platform with a flexible and user-friendly interface to run Python code. Users can upload their scripts, quickly get the output of the code, and easily observe the results within the application. For data analysis or automation tasks, you can directly upload Python scripts to uc-gadgets, execute them, and generate custom reports tailored to your business needs.
Click here for details.
